About your device
What If My Mobile Phone Works but Has a Broken Screen?
A cracked screen doesn’t mean your mobile phone has no value. Replacing a broken phone screen can be expensive, but if your device is still working properly, we can often still offer you a great price. When you sell your phone to us, we look at more than just cosmetic damage — we consider the model, overall performance, and remaining functionality. Even with a smashed screen, your mobile could still be worth cash. Don’t let a broken screen stop you from selling your phone online!
Is My Mobile Phone Working If the Battery Is Flat?
Yes — a flat battery doesn’t mean your mobile phone isn’t working. As long as the device is functional in other ways, it is still considered a working phone. Once we receive your device, our team will attempt to charge it using wired and wireless chargers. A dead battery won’t stop you from being able to sell your phone — we’ll handle the testing and assessment once it arrives.
How Do I Delete My Data from My Mobile Phone or Device?
Before sending your mobile phone or device to us, you must carefully remove all personal data. This helps protect your privacy and ensures a smooth resale or recycling process. Most devices offer built-in options to perform a full factory reset, which securely wipes your information. If you need help, we’re happy to point you towards official resources to safely erase your data before collection.
What Must I Include When Sending My Device?
You only need to send the mobile phone itself. Whether you’re selling an iPhone, Samsung, or another device, there’s no need to include accessories like chargers or cables — just the handset. Keeping it simple helps speed up the process and ensures your device is quickly assessed and paid for
How Can I Tell the Condition of My Mobile Phone?
To help you determine the condition of your mobile phone, we’ve provided specific criteria for each product. You can easily select whether your device is in Excellent, Good, or Faulty condition. By doing this, you’ll get an instant quote for your phone, making it quick and simple to assess its value.
What If My Device Isn’t on Your List?
If your device isn’t listed, don’t worry! Simply reach out to us at contact@sellyourgadget.co.uk. We’ll be happy to review your device and either add it to our list or provide you with a personalised quote if we’re able to offer one.
Does My Device’s Colour Affect the Price?
No, the colour of your device does not affect the price we offer. We provide the same price regardless of whether your mobile phone is black, silver, gold, or any other colour. Our pricing is based on the model, condition, and functionality of your device, not its appearance.
Do I Get a Higher Price for a New Device?
No, you won’t get a higher price simply because your device is new. Our “Excellent” pricing applies to both new and well-maintained devices, so you’ll receive the same fair price regardless of whether your phone is brand new or in excellent condition. We value the functionality and overall condition of your device, not just its age.
What If My Device Is Blocked or Stolen?
If your device is blocked, it’s likely been reported as lost or stolen, and unfortunately, we cannot purchase blocked devices. If you are the rightful owner of a blocked device, we recommend contacting your service provider to have it unblocked before attempting to sell it. Once unblocked, we’ll be happy to assess your device for a quote.
What If My Device Is Network-Locked?
We accept network-locked devices and will still offer the full value for your phone. Whether your device is locked to a specific network or carrier, it doesn’t affect the price we offer. Just send it to us, and we’ll assess its condition and functionality to provide you with a fair quote.